Posted on September 7, 2017
Author Jacque Ryan, WKVI
As of today, the updated phone system for the Town of North Judson will be up and running. The fire department was the final number scheduled to be added to the directory and it will be accessible today. Clerk-Treasurer Alicia Collins said this switch will not only save money, but it will also save her and other department heads a lot of time, while also making it easier for citizens to contact specific departments.
The North Judson Town Council has been working with the company Datacrates to update the town’s phone system for a few months. The old system not only cost more money, but it also made matters more difficult. Collins said many times, people would call her line attempting to pay their water bill or contact another department. She would have to personally redirect the calls which took up a lot of her time.
The new automated system gives callers the option of selecting the extension of the department they wish to reach, speeding up the process. During the Town Council meeting on Tuesday evening, Collins said she’s already seeing a difference. Before they had four bills, and now it’s been cut down to two bills. They are currently saving around $150 on one bill and $50 on another, while the service costs about $195 a month. Although this month they broke even, Collins said she expects there to be big savings by the time the year is over.
Citizens can test out the new system by calling 574-896-3340 and selecting their desired department extension from the automated options presented.
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